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Rays Healthy Living

Delivery Policy

RAY’S HEALTHY LIVING PROCESS AND POLICY

Ray’s Healthy Living (rayshealthyliving.com) is committed to providing the most effective and versatile health and beauty supplement products which help provide essential minerals and vitamins. In relation to that, we offer a wide variety of healthy options for every customer with affordable and timely shipping and delivery choices. For delivery of Ray’s Healthy Living products, please take note of the following important details:

SHIPPING WITHIN THE UNITED STATES

BACK ORDERS

Ray’s Healthy Living website updates our latest inventory status every day. In the unlikely event that one of our quality products gets backordered, we will let the customer know through email or phone within six (6) business days of purchase.

When such situation arises, Ray’s Healthy Living may opt to split the customer’s order and send the products currently available to avoid or minimize delays. The remaining backordered products will be shipped at our expense at the soonest availability.


TRACKING ORDERS

All orders through Ray’s Healthy Living can be tracked online. Please make sure to provide an active e-mail address to avail of this service. Online tracking for our products are available at our website through a clickable tracking link which will be provided through the e-mail sent as part of shipping notification. You can also check on the status of your order by calling our friendly customer service or by clicking on the Tracking Your Order option at the top of our home page and providing the required information.


DELIVERY CONFIRMATION

All orders placed at Ray’s Healthy Living site are subject to customer agreement to our terms and conditions for shipping and delivery. All shipping labels are generated automatically through the use of FedEX and USPS software from the information provided by the customer at the time of order placement.

Errors of information provided (incorrect or incomplete address, for example) may lead to the return of package to our warehouse or may incur correction on the label, as per discretion of the shipping carrier. In such cases, customer will be charged $4.95 per package.

Customers who opt to cancel returned orders will incur a 10% re-stocking fee for each order. In addition, shipping costs cannot be refunded.

Please note that Ray’s Healthy Living is not responsible for any orders undelivered or lost due to customer error.

All orders processed by Ray’s Healthy Living are provided a tracking number upon shipment. By placing an order, our business and the customer agree to use the shipping company’s tracking information and system in determining final assessment on whether the package was delivered. Should the package be determined to be undelivered using the tracking information, we will re-ship the package. This agreement is initiated at the time of shipment and risk of loss for such items during shipping passes to the customer upon our delivery to the carrier.

Please take note that the shipping carrier might opt to leave the package near the customer’s door or a neighbor if the customer is not available to receive the delivery. If a customer has reservations about leaving the package at their doorstep or potential of loss, Ray’s Health Living strongly advises choosing Signature Confirmation as part of the shipping options.


APPLICABLE TAXES

Ray’s Healthy Living only charges applicable sales tax on orders shipped to addresses located in the state of California. No sales tax will be charged for orders shipped outside the state of California.

INTERNATIONAL SHIPPING

FIRST TIME INTERNATIONAL CUSTOMERS CREDIT CARD VERIFICATION POLICY

Ray’s Healthy Living international customers can order online. However, unlike domestic customers, please note that first time international customers must send a fax and/or mail Ray’s Healthy Living a copy of the front page of their credit card statement. Alternatively, a copy of the front and back of customer’s credit card along with a copy of a utility bill (electricity, gas, or water) which clearly indicates and matches the name and shipping address.

This security policy is only done once and with utmost confidentiality. Ray’s Healthy Living conducts this verification to ensure the customer is the owner of the credit card and to avoid fraud. Only after this credit card verification is accomplished will the order be shipped.